Mimosa's Store Policies

Security, Shipping & Returns

Below is information on shopping and ordering from Mimosa’s Online Store. If you have further questions, please feel free to call or E-mail us.

Security

  • For your protection, we use a Secure Socket Layer Protocol for transmission of all information when you use our secure checkout. After you press the Checkout Button below the shopping cart, look for the padlock either at the top or bottom of your browser window. You will see that it is "locked" when you enter our secure checkout. If you double click on the padlock, you will get even more security information.

Ordering

  • Your Online Order will come to us through our Secure Server. We assure you that your information is secure here at the store and will only be accessible to the staff members handling your request. We will not sell, rent, or give away your name or contact information to anyone. If you would like to be placed on our e-mail list so that you can be notified of our local and online events, or sales and promotions, indicate that in the Special Instructions on the online Order Form.
  • We accept all major credit cards.
  • Your order will be shipped within 5 business days of receipt (usually faster). The order will be confirmed by e-mail. You will be notified of any out of stock items at the time we process the order.
  • We ship all domestic packages via United States Postal Service Priority mail (this includes insurance within the United States).
    • Fall 2021 Shipping Advisory: 

      USPS has recently announced major budget cuts that are expected to delay delivery times for many of their services. While Priority Mail (the service we use to ship all domestic packages) has not been named as being affected, we still anticipate delivery times to be impacted by these changes to some degree – especially as we enter the busy holiday season.

      Please be aware that delivery time on your order, as well as package tracking detail & accuracy, may be affected by these changes. We will continue to do our very best to get your orders to you in a timely fashion, but know that once our packages go out the door there is very little we can do besides watch and wait for their safe delivery.

      Your patience and support of this small business are so appreciated!

  • International orders are shipped first class international shipping via USPS when possible. This does not include insurance and includes only limited tracking. We cannot be responsible for lost or delayed international packages as delivery to countries other than the US as there is little way to track down lost packages. The US postal service tracks these packages until they are sent abroad, and there is often little information available to us after that time. Additionally, international customers (especially in Canada and the EU, may have customs or import duties due upon the arrival of their shipment).
  • Attention UK customers: As of 1/1/2021, with the departure of Britain from the EU and changes to tax responsibility for vendors we are no longer able to ship to the United Kingdom. We are sorry for any inconvenience this may cause.
  • Attention EU customers: As of 7/1/2021, VAT will not be included in your initial order payment and will be due upon your package's arrival to your country.

 

Sales Policy: Returns & Exchanges

We do not accept returns for refunds. You may, however, exchange items within thirty days of receipt. Exchanged items must be returned to us in their original condition, and a 20% restocking fee applies. You will also be responsible for return shipping fees.

If you receive damaged or incorrect items, we will be happy to replace them or exchange them. Please contact us  immediately and we'll make make arrangements. Please save all packaging and the damaged product. If a box is delivered with visible damage, please indicate that when signing for the package.

 

 

FAQs

"I have a question about a product."
We are always happy to talk to our customers by email or phone. Call us at (608) 256-5432.

 

"I do not feel comfortable giving my credit number over the internet. Can I order by phone?"

Unfortunately we are unable to take credit card information over the phone for security purposes. We are confident in the security & safety of our online card processor and have never had any security issues reported by customers!

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