Below is information on shopping and ordering from Mimosa’s Online Store. If you have further questions, please feel free to call or E-mail us.

• Security
• Ordering
• Sales Policy: Returns & Exchanges
• FAQs

Security

• For your protection, we use a Secure Socket Layer Protocol for transmission of all information when you use our secure checkout. We are listed by Dun and Bradstreet, and our site is certified by Thawte. After you press the Checkout Button below the shopping cart, look for the padlock either at the top or bottom of your browser window. You will see that it is "locked" when you enter our secure checkout. If you double click on the padlock, you will get even more security information.

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Ordering

• If you want to delete an item from your cart, simply put a "0" in the QTY field and press RECALCULATE. The item will be removed from your cart.
• When you are ready to check out, simply click on the CHECKOUT button located at the bottom of the shopping cart. You will then enter our secure server.
• Your Online Order will come to us through our Secure Server. We assure you that your information is kept secure here at the store and will only be accessible to the staff members handling your request. We will not sell, rent, or give away your name or contact information to anyone. If you would like to be placed on our e-mail list so that you can be notified of our Activity Room events and merchandise sales, indicate that in the Special Instructions on the Order Form.
• We accept MasterCard, VISA, & Discover. We do not accept American Express at this time and we apologize for any inconvenience that this may cause.
• Your order will be shipped within 3 days of receipt. The order will be confirmed by e-mail (if you provide it). You will be notified of any out of stock items at the time we receive the order, and will be given the approximate time frame of their arrival. It will then be your choice whether to wait for the out of stock items, or to have the order shipped without them.
• We ship most packages via UPS Ground in the Continental United States. We can ship by United States Postal Service when requested. Note: UPS does not have access to PO BOXES. If you use a PO BOX address for a UPS shipment, you will receive a post card from UPS asking you to contact them to give them a street address.
• Shipping & Handling Charges: You will be charged actual shipping fees (up to $15.00) for your order. If shipping charges exceed this amount, we will contact you for confimation of the fees prior to charging your credit card. Your actual shipping charge will be calculated at time of shipping, not at the time of order.

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Sales Policy: Returns & Exchanges

Your satisfaction is important to us. We want you to be happy with your purchase, and we stand behind what we sell. If you are not satisfied with a purchase, you may return the item (any exceptions to this policy will be explained to you prior to charging your credit card). Please keep in mind that we are a small retail establishment, and large amounts of returns are difficult for us to manage. We simply ask you to be mindful of this when ordering. If you would like to make a return, please use the guidelines below:

• All items are checked to be certain they are in good condition before they leave the store.
• If you receive a damaged item. Please save the package, packing materials, and the damaged product. Contact us immediately. If a box is delivered with visible damage, please indicate that when signing for the package. This helps to recover damages from UPS.
• All returns must be made within 30 days of receipt. Send the item back:
  • with a copy of your receipt,
  • with the original packaging, attached tags and labels,
  • the item must not have been used, washed, or worn (unless found defective in use),
  • and with instructions on whether you want an exchange for another item or your money back. If you would like to exchange an item for a different size, color or new item, we will pay the freight back to you on the exchange. We do not refund original shipping cost or the cost to return the item(s) to us.
  • Please send all returns by insured mail or tracked mail like UPS,or Fed.Ex. to:
    
    Mimosa Books & Gifts
    Attn: Web Order Returns
    260 W. Gilman Street
    Madison, WI 53703
    
    
• All items must be returned in original sellable condition. Items not returned as such will be subject to possible rejection by us.
• There is a 10% restocking fee applied to returns over $200.
• Postage and handling charges are not refundable for returns.

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FAQs

• "I have a question about a product."
  We are always happy to talk to our customers by email, phone or fax. Call us at (608) 256-5432.
• I do not feel comfortable giving my credit number over the internet. Can I order by phone?."
  No problem! We are always happy to take your order by phone. Just contact us at the above phone number. We are available 11:00 am to 7:00 pm Monday-Friday, 10:00 am to 6:00 pm Saturday and 12:00 pm (noon) to 5:00 pm Sunday, Central Standard Time

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